Privacy Policy

At Estate Heights, accessible at https://estateheights.com/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, enquire about our properties, make a reservation, or use our accommodation services.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for the collection or processing of personal information, we will obtain that consent through appropriate means.

1. Information We Collect

We may collect the following categories of information depending on how you interact with Estate Heights.

1.1 Personal Information

When you contact us, submit an enquiry, or make a booking, we may collect:

• Full name
• Email address
• Telephone number
• Mailing or billing address, where required
• Reservation details, including check-in and check-out dates, number of guests, and accommodation preferences
• Information you voluntarily provide through contact forms, emails, messages, or other communications

1.2 Booking and Transaction Information

When you make or manage a reservation, we may collect information necessary to facilitate your stay, including booking confirmations, payment status, transaction references, reservation history, and related correspondence.

Payment card details and other financial information may be collected and processed directly by third-party payment processors or booking platforms. We do not intentionally collect or retain complete payment card details on our own systems unless expressly stated and handled through appropriate safeguards.

1.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring website or source
• Date and time of access
• Website interactions and general usage patterns

This information helps us understand how visitors use our website, maintain website functionality, improve performance, and protect against fraudulent or unauthorized activity.

1.4 Communications and Feedback

We may retain communications you send to us, including enquiries, service requests, feedback, complaints, and correspondence relating to your reservation or stay.

Please avoid submitting sensitive personal information through general enquiry forms unless it is specifically requested and necessary for the relevant service.

2. How We Use Your Information

Estate Heights may use the information collected for the following purposes:

• To respond to enquiries and provide information about our accommodation
• To process, confirm, manage, and administer reservations
• To communicate booking details, check-in instructions, changes, and other stay-related information
• To provide customer support and resolve complaints or service issues
• To process payments, refunds, cancellations, and related transactions through appropriate service providers
• To personalize our services and respond to accommodation preferences
• To operate, maintain, secure, and improve our website
• To analyse website traffic and understand visitor behaviour
• To detect, investigate, and prevent fraud, misuse, and unauthorized access
• To comply with applicable legal obligations and respond to lawful requests
• To send promotional communications where permitted by law and, where required, with your consent

We will use personal information for purposes that are reasonably related to the purpose for which it was collected, or for other purposes permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how visitors interact with our website.

These technologies may be used to:

• Enable essential website functions
• Remember preferences and settings
• Measure website traffic and performance
• Understand how visitors discover and use our website
• Support advertising and marketing activities, where applicable

Some cookies may be placed by third-party service providers whose tools are integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. Sharing and Disclosure of Information

Estate Heights does not sell your personal information for money. We may share information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.

4.1 Service Providers

We may share relevant information with trusted third parties that help us operate our business, including:

• Website hosting and maintenance providers
• Reservation and property management platforms
• Payment processing providers
• Customer communication and email service providers
• Website analytics and performance providers
• Marketing and advertising service providers, where applicable

These providers may process information on our behalf or independently under their own privacy policies, depending on the service they provide.

4.2 Legal and Regulatory Authorities

We may disclose information when required by applicable law, regulation, court order, legal process, or a lawful request from a competent authority.

We may also disclose information when reasonably necessary to protect our rights, property, safety, guests, employees, or other individuals, or to investigate suspected fraud or unlawful activity.

4.3 Business Transfers

If Estate Heights undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

5. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services, maps, social media platforms, or other external services.

When you access these services, your information may be collected and processed according to their respective privacy policies and terms of use.

Estate Heights does not control the privacy practices or security of third-party websites and services. We encourage you to review their privacy policies before submitting personal information or completing transactions through them.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including managing reservations, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and legitimate business needs.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure hosting arrangements, appropriate administrative safeguards, and the use of service providers that maintain suitable security practices.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

If a security incident affects your personal information, we will take appropriate steps in accordance with applicable legal requirements.

8. Your Privacy Rights and Choices

Depending on your location and the laws applicable to your information, you may have certain rights concerning your personal information.

These rights may include:

• Access: Request information about the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Withdrawal of consent: Withdraw consent where processing is based on consent.
• Marketing preferences: Opt out of promotional emails by using the unsubscribe link or contacting us.
• Cookie preferences: Manage non-essential cookies through available website controls or your browser settings.
• Other applicable rights: Exercise additional rights available under the privacy laws applicable to you.

To submit a privacy request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests. We will respond within the time limits prescribed by applicable law.

Some requests may be limited where we are legally required or otherwise permitted to retain or process certain information.

9. Children’s Privacy

Our website and accommodation enquiry services are not intended to encourage children to submit personal information independently.

We do not knowingly collect personal information directly from children in circumstances where doing so would violate applicable law. Where information relating to a child is necessary for a legitimate booking or accommodation purpose, it should be provided by an authorized parent, guardian, or other appropriate adult, subject to applicable legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. International Data Transfers

Depending on the service providers we use, your personal information may be processed or stored in countries other than the country in which you reside.

Where information is transferred internationally, we will take steps required by applicable law to ensure that the transfer and subsequent processing are handled appropriately.

11. Marketing Communications

We may send information about Estate Heights, our accommodation offerings, special promotions, or relevant updates where permitted by law.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the message or contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending essential service-related messages, such as reservation confirmations, payment updates, check-in instructions, or responses to your enquiries.

12. California and Other US State Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies and the circumstances of the processing, these rights may include the right to know what personal information is collected, access or obtain a copy of that information, request deletion or correction, obtain information about disclosures, and opt out of certain forms of targeted advertising or personal information sales or sharing.

Estate Heights will honour applicable rights and requests as required by law.

We do not discriminate against individuals for exercising privacy rights available to them under applicable law.

Where applicable, requests may be submitted using the contact details below. We will verify and respond to requests in accordance with the requirements of the relevant law.

13. Privacy Considerations for Visitors in India

Where the Digital Personal Data Protection Act, 2023, and applicable rules or provisions apply to our processing of digital personal data, we will handle such data in accordance with the applicable requirements.

Depending on the circumstances and the provisions in force, individuals may have rights and choices relating to consent, access to information about processing, correction, erasure, withdrawal of consent, and grievance redressal.

To exercise an applicable right or raise a privacy concern, please contact us using the details in the Contact Us section.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we collect, use, and protect personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or would like to raise a concern about the handling of your personal information, please contact Estate Heights through the contact details published on our website.

Website: https://estateheights.com/

Email: estateheights0@gmail.com

Please include sufficient details about your request for us to identify the relevant information and respond appropriately.

By using the Estate Heights website, you acknowledge that you have had the opportunity to review this Privacy Policy. Any consent required for the collection or processing of personal information will be obtained separately where applicable law requires it.